Terms & Conditions

Please Note:

All of the products sold by White Goods Direct are refurbished items.

Product may have dents and scratches or missing parts, please check all photos and description for condition of product.

All products are tested and tagged by our qualified technicians and are sold with a 3-month warranty.

 

TERMS AND CONDITIONS

Payment methods must be clear prior to delivery of items.

Customers purchasing a product from online sources (EBay/Gumtree) that wish to pay by methods other than PayPal are asked to contact White Goods Direct in order to make arrangements.

If no contact/payment from buyer is made within 5 days from initial offer, the item will be relisted.

 

PAYMENT OPTIONS

Cash on Delivery/Pick Up

Cash Only Sales in Store on Weekends

PayPal

Credit Card (2% Surcharge added)

Debit card ($2 Surcharge added)

 

PICK UP AVAILABLE

Customers can pick up their purchased products from White Goods Direct factory.

pick up times are:

Monday to Friday – 9:00am to 4:00pm

Weekends – 9:00am to 12:00pm

Please call our office to arrange pickups – (03) 9982 5600.

All collected products must be transported in an upright position or product warranty will be void.

 

DELIVERY AVAILABLE

White Goods Direct offers free local delivery (Thomastown).

Non-local delivery fees start at $25. Conditions apply.

Delivery is only available in Victoria.

Delivery times are between 8:00am to 4:00pm – Monday-Friday.

Returned items due to customer error will incur further delivery charges.

All customers will be contacted prior to delivery. If contact cannot be made, delivery will be cancelled or rescheduled.

Delivery charges are non-refundable

Due to OHS we will only deliver to ground floor, unless there is a lift available.

 

WARRANTY

All products come with a 3 Month replacement or repair warranty.

Return to base warranty applies to all products.

Please visit www.whitegoodsdirect.com.au for more information regarding warranty.

 

RETURN POLICY

If a product arrives faulty or not as described, White Goods Direct will exchange or repair the product.

For any exchange or repair, customers must have a copy of the original receipt or other proof of purchase.

Return products must be in the original state of purchase. Non-cleaned product will incur a cleaning fee.